CLIENT OVERVIEW:
Roaring Springs Waterpark is the largest waterpark in the Northwestern United States, drawing guests from across Idaho, Washington, and Oregon every summer. Behind the scenes, running a park of that size requires a large seasonal workforce made up of lifeguards, food and beverage teams, security staff, retail employees, and operations crews.
With hundreds of employees joining the team each season, uniforms play an important role in daily operations. Staff need the right apparel for their department, the correct sizes, and quick replacements when items get damaged or worn during a busy day at the park.
Managing all of that apparel can quickly become complicated without a reliable system in place. As Roaring Springs continued to grow, the team recognized the need for a better approach to their uniform inventory management; one that could keep uniforms organized, accessible, and ready whenever employees needed them.
their Challenge:
Before working with SOLV, Roaring Springs handled its uniform program entirely on-site. Each year, the team would estimate how many uniforms they expected to need for the upcoming season and would place a large order before hiring began.
Once the apparel arrived, it was stored around the park and distributed during employee onboarding and throughout the season. While this approach worked for a time, it became increasingly difficult to manage as the park grew and staffing needs expanded.
Without a structured uniform inventory management system, it was hard to know exactly how many items were available at any given moment or which sizes and styles were being used most often.
This created several operational challenges, including:
- Limited visibility into uniform inventory by department, style, and size
- Large seasonal orders that sometimes resulted in excess inventory or unexpected shortages
- Time spent manually tracking apparel and searching for available items
- Difficulty forecasting demand for specific sizes and departments
- Delays when employees needed immediate uniform replacements
Because Roaring Springs hires hundreds of seasonal employees, uniforms are constantly moving. A team member might need a replacement shirt after a spill, a new hire might need apparel immediately, or a department could suddenly need more uniforms during a busy week.
Without reliable inventory visibility, staff often had to spend valuable time locating items or determining whether more uniforms needed to be ordered.
As the park expanded and added new attractions, restaurants, and guest areas, the need for a more organized and scalable uniform inventory management and fulfillment system became clear.
Project goals:
Improve Uniform Inventory Visibility
How can Roaring Springs gain clear insight into uniform inventory by department, size, and style without relying on manual tracking?
Simplify Ordering and Replenishment
How can staff quickly request uniforms when inventory runs low while maintaining an efficient and reliable uniform inventory management system?
Reduce Overstock and Emergency Reorders
How can we use real usage data to maintain appropriate inventory levels and avoid costly last-minute uniform orders?
Support a Growing Seasonal Workforce
How can the uniform program scale easily as Roaring Springs continues hiring hundreds of seasonal employees each year?
THE SOLUTION:
SOLV partnered with Roaring Springs to create a completely customized, more organized and scalable system for their uniform inventory management, ordering, and fulfillment. Instead of relying solely on on-site storage and seasonal bulk ordering, the new program combines a custom online portal with warehouse inventory management and rapid local fulfillment.
Together, these systems were designed to give the Roaring Springs team clear visibility into their uniform inventory while ensuring staff always will have access to the apparel they need, when they need it.
CUSTOM E-COMMERCE PORTAL FOR UNIFORM ORDERING
To simplify how uniforms are requested and replenished, SOLV built a custom internal online store designed specifically for Roaring Springs’ operational needs.
Unlike traditional employee apparel stores, this platform is used by leadership to manage uniform inventory releases and replenishment. And, because the park has so many departments with unique apparel requirements, the store was carefully structured to make navigation simple and intuitive.
The platform includes:
- A catalog organized across 22 different departments
- Department-specific apparel categories and subcategories
- Individual SKU listings for each size and apparel style
- Real-time visibility into available warehouse inventory
- Simple ordering for uniform releases and replenishment
By organizing the system around how Roaring Springs actually manages uniforms, staff can quickly locate the exact items they need without sorting through an overwhelming list of products.
WAREHOUSING AND INVENTORY MANAGEMENT WITH PAR LEVELS
In addition to the online ordering system, SOLV manages uniform inventory through its warehouse using PAR level inventory management. PAR levels are established based on historical usage, ensuring that uniform inventory remains stocked at appropriate levels throughout the season. When inventory drops below these thresholds, SOLV can proactively replenish items before shortages occur.
At the same time, Roaring Springs maintains smaller quantities of uniforms on-site at the waterpark at two internal storage locations. This allows staff to immediately provide apparel to employees when needed while still benefiting from the efficiency of outsourced warehouse inventory management.
This hybrid system gives Roaring Springs both speed and control while removing the burden of managing large apparel inventories internally.
FAST LOCAL FULFILLMENT AND ONGOING INVENTORY COLLABORATION
Because SOLV’s warehouse is located just minutes from the park, uniform replenishment orders can be fulfilled quickly.
In most cases:
- Orders placed before noon are delivered the same afternoon
- Orders placed later in the day arrive the following morning
This rapid turnaround ensures Roaring Springs staff can maintain adequate inventory throughout the season without needing to overstock uniforms.
To keep the program running smoothly, SOLV and Roaring Springs also hold regular inventory check-ins to review usage trends and upcoming staffing needs. These conversations allow both teams to adjust inventory levels as the park grows and seasonal demand shifts.
By combining warehouse inventory management, a custom ordering platform, and responsive local fulfillment, SOLV created a uniform program that supports Roaring Springs’ fast-paced seasonal operations.
The Results:
Clearer uniform inventory management and visibility
Roaring Springs now has real-time insight into apparel inventory across departments, sizes, and styles, reducing guesswork and improving planning.
Faster uniform access for seasonal staff
With on-site stock supported by SOLV’s warehouse inventory, employees can receive uniforms immediately while replenishment orders arrive quickly.
Reduced administrative workload for park leadership
By outsourcing warehousing, fulfillment, and inventory monitoring, Roaring Springs staff spend far less time tracking apparel and coordinating orders.
A scalable uniform program built for seasonal growth
The combined e-commerce ordering system, PAR level inventory management, and local fulfillment support Roaring Springs as the park continues expanding.
