Join the dedicated SOLV team

About SOLV

We believe in helping through excellence, opportunity and service. SOLV offers unique market value as the only solution partner helping clients to creatively reach their target audience, manage their business and increase sales. Our customized products and services are delivered in tandem with best-in-class project management to propel customer results. Core values of Accountability, Innovation, Integrity, Knowledge and Passion for Excellence are demonstrated daily by our friendly, trustworthy and always-prepared team of professionals. We are forward-thinking, intelligent risk takers who thrive at developing creative solutions to complex challenges.

Current Job Openings


Customer Service Support (CSS) Specialist

Our CSS Specialist is a facilitator of our quality customer experience and operational excellence. They ensure that all customer and vendor-facing processes are flowing efficiently by balancing priorities, managing concurrent projects, performing administrative activities and coordinating schedules and details. They employ solution-based thinking and execute with a sense of urgency.

CSS Specialist Duties & Accountability

  • Provide support to customers, vendors, the warehouse, the Sales team and the Customer Service team.
  • Perform various clerical and administrative activities, including document production, calendar management, inquiry response (phone, email or other), call and message routing, product and package mailing, document and sample management and presentation development.
  • Fill-in for other positions as needed to ensure excellent customer service and business reputation.
  • Greet and assist office visitors.
  • Collaborate with Sales team to engage with customers and resolve any issues that arise throughout the quoting and order workflows.
  • Process, update and monitor customer orders while ensuring accurate order status within company systems.
  • Notify relevant stakeholders of any changes.
  • Review artwork proofs prior to sending on to customers, Sales team or manufacturers.
  • Perform other duties as assigned.

Qualifications, Abilities & Characteristics Crucial for Success

Our ideal associate is:
  • Self-motivated, dedicated to results and able to thrive both independently and in a team environment.
  • Systematized and practices effective time management.
  • An innovative problem solver, logical decision maker and efficient solution generator.

To qualify for this position, a CSS Specialist must:

  • Have basic reading, writing and arithmetic skills. This is normally acquired through a high school diploma or equivalent.
  • Have 1+ year of experience working in a customer-focused and fast-paced professional environment.
  • Have effective organization, communication and presentation skills.
  • Be able to maintain a professional appearance and present a positive company image to the public.
  • Be computer savvy, be proficient in Microsoft Office Suite applications and be able to learn and use the company’s contact management software.
  • Be competent in reviewing and proofing documents and samples.
  • Be able to sit for extended periods of time, stoop, kneel, bend at the waist and reach on a daily basis. Be able to lift up to 25 pounds occasionally. Be able to work through noise and distraction.
  • Be dependable, arriving on-time and when scheduled.

We prefer:

  • An individual with experience in Printing and/or Promotional Products.

Administrative Assistant/Receptionist

Our Admin. Assistant provides a full range of front office administrative and clerical support as well as warehouse support. They also provide key support to the CEO and company staff and sets the tone of engagement for visitors and callers. They expertly balance friendly interactions with effective and efficient execution of company standards and role responsibilities. They are resourceful, supportive and assertive. The Admin. Assistant/Receptionist acts as the gatekeeper and enables the CEO to focus on strategy and leadership. To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily.
The requirements listed below are representative of the knowledge, skill and / or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. This position does not supervise other personnel.

Essential Duties & Responsibilities

Administration
  • Answering phones and direct front desk traffic
  • Manage reception email
  • Manage conference room email and calendar
  • Point of contact for other companies requesting to use our conference rooms and scheduling
  • Coordinates company meetings
  • Material distribution before starting company meetings
  • Maintaining office supplies request and ordering more when needed
  • Managing catalog orders and keeping the catalogs organized how/when and up to date
  • Filing samples and pulling samples for offsites
  • Checking and disbursing mail
  • Stuffing and adding postage and mailing sales thank you cards
  • Any letter or packets that staff needs put together and mailed out
  • Clearing prospects
  • Helping with additional projects for orders
  • Maintaining vault, self-promo and eCommerce site samples
  • Managing breakroom cleaning schedule and emailing out reminders for each month
  • Watering plants weekly
  • Email staff anniversaries and birthdays
  • Advise supervisor of any issues to ensure excellent customer service
W2 Process Mail and Shipping
  • Distribute mail accordingly
  • Prepare customer packets for UPS, FedEx, and USPS packages
  • Assist in mailing items to clients
  • New customer boxes
Filing
  • Daily customer files
  • Create new files and labels as needed
  • Follow filing purge process
  • Catalog filing
  • AP filing
  • Sample filing
  • Screen filing
Customer Service Database Management
  • Maintain and utilize GoldMine database
  • Mark NB contacts
  • Assist current employees as necessary
  • Account protection list
  • Provide contact lists to staff as necessary
  • Stay abreast of new or improved methods
  • Utilize Quantum system
Travel
  • Research and book travel plans
    • Plane
    • Hotel
    • Rental car
  • Event registration
  • Travel packets
  • Itineraries
  • Agendas
Other duties
  • Other duties as assigned

Qualifications, Abilities & Characteristics Crucial for Success

To qualify for this position, our Administrative Assistant/Receptionist must have proven success in the following job competencies:

  • Managing processes
  • Proven to be organized, analytical and professional
  • Posess excellent verbal, written and communication skills
  • Work well with others / team player
  • Good at problem-solving
  • Supply management
  • Inventory control
  • Customer focused and relationship building
  • Able to maintain a professional appearance and present a positive company image to the public
  • Computer savvy and proficient in Microsoft Office Suite applications and use of contact management software
  • Champion of change

Working Conditions:

  • Include ability to sit and work at a computer desk for extended periods of time, ability to stoop, kneel, bend at the waist and reach daily, ability to lift 25 pounds occasionally.

We prefer:

  • An individual with previous Administrative Assistant, receptionist and/or similar industry experience. Also, possesses experience in working in a customer-focused and fast-paced professional environment.

Ready to Join the SOLV Family?
Email your resume to jmccormick@thesolvgroup.com for consideration.